Review Management Companies for Businesses

Introduction

In today’s digital age, online reputation management has become crucial for businesses. Consumers heavily rely on online reviews and customer feedback to make purchasing decisions. With the abundance of information available online, it is essential for businesses to monitor and manage their reputation effectively. However, keeping track of every comment or review posted online is nearly impossible for businesses to handle manually. That’s where reputation management services come in.

What is a Reputation Management Service?

A reputation management service focuses on influencing and improving the public’s perception of a brand. These services help businesses monitor conversations about their brand, respond to questions or comments, and address any negative feedback that could potentially damage their reputation. The goal is to strengthen the credibility of the brand and positively influence purchase decisions.

There are different types of reputation management services available, including:

1. Review Management Services: These services focus on driving and managing customer reviews on third-party review sites. They help businesses increase the number of positive reviews and handle negative feedback effectively.

2. Brand Mention Tools: These tools monitor brand mentions across various platforms, including social media, forums, and review sites. They allow businesses to keep track of what people are saying about their brand and respond accordingly.

3. NPS Software: NPS (Net Promoter Score) software helps businesses measure customer satisfaction and loyalty. It allows businesses to gather feedback from customers and identify promoters and detractors. This information can be used to improve the customer experience and address any issues.

Evaluation Criteria for Reputation Management Services

To evaluate the best reputation management services, we consider the following criteria:

1. Free Trial or Demo: Can users try out the service before making a commitment?

2. Price: How much does the software cost?

3. Customer Service and Support: What support options are available to users? Can they easily contact the company for assistance?

4. Review Score: How do actual users rate the software or service? We compile an aggregate rating based on reviews from top review sites.

5. Top Features: We outline the main features of each reputation management service and highlight what makes them stand out.

Based on these evaluation criteria, we have compiled a list of the best online reputation management services.

Top 3 Review Management Choices (Overall)

1. GatherUp: GatherUp is a comprehensive review management service that allows businesses to collect and manage customer reviews from multiple sources. It offers features such as Google review partnership, in-depth review statistics, and search engine ratings. GatherUp has received positive reviews from users and offers a free trial for users to try out the service.

2. ReviewTrackers: ReviewTrackers is an award-winning customer feedback software that helps businesses transform the customer experience. It offers features such as API integration, customer experience analytics, and local SEO solutions. Users have rated ReviewTrackers highly, and the company provides excellent customer service and support.

3. DashClicks: DashClicks offers reputation management software that allows businesses to manage their reviews across multiple sources from one dashboard. It provides features such as review request automation, integration with Facebook and Google My Business reviews, and tracking of average ratings. DashClicks has a high review score and offers a free trial for users to test the software.

Best White-label Software

Grade.us: Grade.us is a white-label review management service and marketing platform. It offers a suite of tools to handle various review-related tasks, including review monitoring, widget promotion, and auto-publishing of positive reviews. Grade.us is highly customizable and offers white-label options for marketers and agencies.

Best NPS-integrated Choice

AskNicely: AskNicely is an NPS software that helps businesses measure and improve the customer experience. It offers features such as NPS surveys, one-click feedback, and staff recognition based on positive feedback. AskNicely is highly rated by users and provides excellent customer service and support.

Best for Small Businesses

Rising Star Reviews: Rising Star Reviews specializes in helping small and local businesses get more 5-star reviews while keeping negative customer feedback private. It offers automated customer review requests, pre-screening of reviews, and follow-up requests. Rising Star Reviews is affordable and provides personalized support from expert marketers.

Best Mention Monitoring Tool

Mention: Mention is a media monitoring and social listening app that helps businesses see what’s being said about them online. It offers features such as customizable mention data reports, mention alerts, and competitor analysis. Mention is highly regarded by users and has a wide range of worldwide users.

Other Notable Reputation Management Services

• Trustpilot: Trustpilot is a global online review community that allows consumers to leave reviews for businesses. It offers features such as Google review partnership, in-depth review statistics, and search engine ratings. Trustpilot is known for its transparency and is highly trusted by consumers.

• Net Reputation: Net Reputation helps businesses improve their online presence and manage their reputation. It offers services such as negative search results removal, online business review management, and search engine optimization. Net Reputation is a trusted reputation management company with a strong customer support team.

• Customer Lobby: Customer Lobby offers a marketing service that helps businesses improve their online presence and track full-fledged marketing campaigns. It provides features such as direct connect, targeted campaigns, and personalized emails. Customer Lobby is highly rated by users and offers webinars for continued learning.

• Nearby Now: Nearby Now makes it easy for local businesses to directly reach leads at their convenience. It offers features such as local SEO, real-time reporting, and video check-ins. Nearby Now focuses on local businesses and provides tools for customer reviews and reputation management.

• Reputation Marketing: Reputation Marketing is a customer intelligence platform that offers advanced customer satisfaction surveys and integrated online reputation management. It provides features such as customized messages, real-time notifications, and over 2,000 integrations. Reputation Marketing is highly rated by users and has a strong global reach.

• Reputation911: Reputation911 specializes in the removal and suppression of inaccurate and unwanted search results. It offers services such as search result monitoring, brand promotion, and removal of false information. Reputation911 provides custom reputation management strategies and is known for its expertise in reputation repair.

• ReviewBuzz: ReviewBuzz helps businesses get positive customer reviews on important review sites. It offers features such as automated review requests, social media management, and employee-specific review portfolios. ReviewBuzz focuses on prioritizing review sites and provides an employee rewards program.

• Reviews.io: Reviews.io is an independent third-party review platform that helps businesses collect and monitor reviews. It offers features such as actionable insights from reviews, video reviews, and competitor analysis. Reviews.io provides a comprehensive review management solution and is highly regarded by users.

• PowerReviews: PowerReviews empowers brands and retailers to generate and display ratings and reviews. It offers features such as review acceleration, in-line SEO, and user-generated content sharing. PowerReviews focuses on verified buyer reviews and provides robust data analysis.

• Igniyte: Igniyte is a leading online reputation management company that helps businesses improve their online presence. It offers services such as reputation audit, social media profile creation, and SEO reputation management. Igniyte specializes in auditing and improving online reputations.

• Get More Reviews: Get More Reviews helps businesses get more positive customer reviews on various sites. It offers features such as review generation, reputation monitoring, and automated reporting. Get More Reviews takes care of the setup process and provides an easy-to-use platform.

• Hoth Stars by The Hoth: Hoth Stars by The Hoth helps businesses get more positive customer reviews on sites of their choice. It offers features such as reputation monitoring, negative review prevention, and white-label reporting. Hoth Stars focuses on filtering reviews and improving reputation.

• Local Clarity: Local Clarity provides reputation management services to businesses worldwide. It offers features such as performance insights, review management, and direct response capabilities. Local Clarity focuses on providing insights and collaboration tools for effective reputation management.

• Synup: Synup is an all-in-one local marketing software that helps businesses manage their reputation and business listings. It offers features such as location management, review analytics, and reputation monitoring. Synup provides easy reporting and a free scan for businesses to assess their online presence.

• Best Company: Best Company is an online review site and reputation management tool that provides unbiased data to consumers. It offers features such as review generation, sentiment analysis, and lead generation. Best Company allows businesses to collect video testimonials and display their best reviews on their website.

These are just a few of the top reputation management services available. Each service offers unique features and benefits, so businesses should choose the one that best fits their needs and budget.

Conclusion

In today’s digital world, online reputation management is crucial for businesses. Customers heavily rely on online reviews and feedback to make purchasing decisions. Reputation management services help businesses monitor and manage their online reputation effectively. With various types of reputation management services available, businesses can choose the one that best suits their needs. From review management services to brand mention tools and NPS software, businesses can take control of their online reputation and positively influence customer decisions. By utilizing these services, businesses can strengthen their credibility, engage with their audience, and ultimately drive growth and success.