Table of Contents
- The Best Reputation Management Software for Most: Brand24
- The Best Reputation Management Software Options to Consider
- When It Makes Sense to Invest In Reputation Management Software
- Brand24: Best for Most Businesses
- NetReputation: Best for Building a Complete Online Presence
- InternetReputation.com: Best Reputation Management for Individuals
- Nextiva: Best for Advanced Social Media Monitoring
- Birdeye: Best for Automating Review Management
- Podium: Best Way to Get More Five-Star Reviews
- Reputation.com: Best for Multi-Location Businesses
- Mention: Best for Social Media-Focused Organizations
- Swell: Best for Local Businesses
- Chekkit: Best for Service-Based Businesses
- Chatmeter: Best for Chains and Franchises
Online reputation management is crucial for businesses in today’s digital age. A bad reputation can harm your brand and hinder your ability to make money online. To help businesses fix their online reputation, we have reviewed various providers and narrowed down our research to the top eleven online reputation management software solutions.
The Best Reputation Management Software for Most: Brand24
Brand24 is our top pick for most businesses. They use brand ambassadors to monitor and respond to positive or negative comments in real-time. With their real-time negative review alerts, you can stay ahead of negative mentions before they escalate. Brand24 also offers in-depth media monitoring and cloud-based marketing solutions, including content discovery, sentiment analysis, social mention tracking, and competitor comparison capabilities. Their paid plans start at $49 per month for up to five users and five keywords. Try it free!
If you want to go with a winning team from the start, Brand24 is the way to go. Their 24/7 monitoring capability helps you improve your online standing and stay ahead of the competition. Brand24 provides insights into your competition and helps you develop a winning strategy for your brand. It also allows you to address negative issues as they arise, preventing them from becoming a bigger problem in the future.
The Best Reputation Management Software Options to Consider
Here is a list of the top eleven reputation management software solutions:
- Brand24: Best for most businesses
- NetReputation: Best for building a complete online presence
- InternetReputation.com: Best for individuals
- Nextiva: Best for advanced social media monitoring
- Birdeye: Best for automating review management
- Podium: Best way to get more five-star reviews
- Reputation.com: Best for multi-location businesses
- Mention: Best for social media-focused companies
- Swell: Best for growing local businesses
- Chekkit: Best for service-based businesses
- Chatmeter: Best for chains and franchises
When It Makes Sense to Invest In Reputation Management Software
There are two main reasons to invest in reputation management software: to repair a damaged reputation or to maintain an existing one.
If your business has a bad reputation due to negative reviews or incidents that have damaged your brand image, reputation management software can help you dig yourself out of a hole. It allows you to monitor bad press, customer sentiment, and negative reviews, and take proactive steps to improve your online standing.
Even if your business has a good reputation, it is still important to invest in reputation management software to maintain it. By staying on top of things and identifying potential problems before they become bigger issues, you can protect and enhance your brand’s reputation.
Reputation management software is not only beneficial for established businesses with an existing online reputation, but also for startups that want to build a reputation from scratch and control how information is spread on the web.
Brand24: Best for Most Businesses
Brand24 is our top pick for most businesses, especially small and medium-sized companies. It offers in-depth media monitoring and cloud-based marketing solutions to help you keep an eye on your closest competitors. With features like content discovery, sentiment analysis, social mention and keyword tracking, and competitor comparison capabilities, Brand24 covers all the necessary aspects of reputation management. Their paid plans start at $49 per month for up to five users and five keywords.
Brand24’s monitoring capabilities allow you to track mentions of your brand or specific campaigns across various platforms, including social media sites, news sites, forums, and even Google reviews. You can filter the data according to specific criteria and access real-time alerts. Brand24 also offers AI-powered reports with personalized recommendations and insights.
NetReputation: Best for Building a Complete Online Presence
NetReputation is the best choice for businesses that want to build a complete online presence. Their 360-degree solution helps improve, build, and repair your online reputation. They go beyond responding to reviews by producing content and making your brand more visible on multiple channels. NetReputation starts with a thorough analysis of your current online standing and competitors. From there, they develop a comprehensive strategy to build your online reputation through website development, content creation, guest blogs, and more.
InternetReputation.com: Best Reputation Management for Individuals
InternetReputation.com provides one of the best reputation management solutions for individuals. They offer centralized services to actively monitor and address your online reputation. Their platform allows you to combat negative search results, track progress, and build a stronger online presence. This is especially beneficial for entrepreneurs, professionals, social media influencers, and public figures who want to build a personal brand and maintain a squeaky clean background.
Nextiva: Best for Advanced Social Media Monitoring
Nextiva is the best choice for businesses that want advanced social media monitoring capabilities. Their software allows you to set up custom alerts and notifications for brand mentions, keywords, and hashtags across various social media platforms. Nextiva also offers a single inbox for viewing and replying to messages from all social channels, social media scheduling, and the ability to turn social media messages into tickets for your help desk. Their plans start at $149 per month.
Birdeye: Best for Automating Review Management
Birdeye is the best reputation management software for automating review management. It helps businesses generate more reviews and respond to reviews at scale. With Birdeye, you can automate review campaigns based on customer actions and trigger automated replies across every review site. Their software also detects and flags fake reviews. Birdeye is the most scalable review solution for businesses that don’t have the time or resources to manually track reviews across multiple platforms.
Podium: Best Way to Get More Five-Star Reviews
Podium is the best solution for businesses that want to get more five-star reviews. Their messaging platform allows you to send SMS links to customers after positive interactions, directing them to leave a review. Podium also offers a single inbox for managing messages from all social channels, social media scheduling, and a webchat tool for adding a live chat widget to your websites. They offer a free trial and plans start at $249 per month.
Reputation.com: Best for Multi-Location Businesses
Reputation.com is the best reputation management software for multi-location businesses. Their all-in-one platform helps businesses rank higher in local searches, boost star ratings, and manage reviews. Reputation.com offers a proprietary Reputation Score that provides insights into your brand’s reputation. They offer a free live demo and pricing is available upon request.
Mention: Best for Social Media-Focused Organizations
Mention is the best reputation management software for social media-focused organizations. Their platform allows businesses to analyze and understand posts made about their brand across various social media platforms, including Twitter, Facebook, and Instagram. Mention helps identify conversation trends, filter results, republish user content, identify influencers and hashtags, and set up custom mention notifications. Their plans start at $25 per month for one user.
Swell: Best for Local Businesses
Swell is the best reputation management software for local businesses. It helps businesses connect with customers on a personal level and encourage positive reviews. Swell offers review management features, customizable text messages, and templates to speed up the review process. Their pricing is available upon request.
Chekkit: Best for Service-Based Businesses
Chekkit is the best reputation management software for service-based businesses. It allows businesses to connect with customers on a personal level while encouraging positive reviews. Chekkit integrates with Google, Facebook, and other review platforms to centralize review management. Their pricing starts at $99 per month with essential features.
Chatmeter: Best for Chains and Franchises
Chatmeter is the best reputation management software for chains and franchises. It helps maintain brand consistency across multiple locations and provides review monitoring, competitor comparisons, and review response tools. Chatmeter offers a free brand audit and pricing is available upon request.
When choosing the best reputation management software for your business, consider factors such as user-friendliness, review responding capabilities, mention monitoring, review monitoring, social monitoring, industry niche, and business size. By selecting the right software, you can protect and enhance your brand’s online reputation, ultimately increasing revenue and success.